Shipping information

This depends on the product ordered, the total weight, and where the item is shipped to.

 

Yes, we offer international shipping to ALL countries.

 

This depends on the product ordered. Our products are manufactured on demand. Regardless, it typically takes only a few days to get our items processed and shipped out. Once shipped, estimated time of delivery varies based on destination country. Currently, standard delivery times average at around 7-14 business days with express shipping at 2-7, but certain areas can take up to 5 weeks (Brazil, Mexico, and Argentina for example). This does not necessarily mean that time of arrival is set, it can also take a lot less. Please wait up to 5 weeks for your order to arrive - most orders reach destination country within a week but customs take time, this is set by your country's government and security policies, which is something we have no control over.

 

First of all, we wish to provide best prices for our customers and remove the likelihood of our clients having to pay extra taxes when products arrive to destination countries. This naturally means that shipments take a little longer, but that allows us to maintain a budget price-point for our products. Furthermore, as we have acquired fresh certifications and partnerships with shipping companies and postal services, we need to reach a certain threshold of orders for three months in a row in order to establish an express business setup with them. Therefore, currently shipments take a little longer, but it is something that will be greatly enhanced in the following months as our partnerships grow. Lastly, certain countries take more time for deliveries due to strict customs regulations and checks, meaning that item processing takes longer - this is controlled by your country and not by us, so please maintain patience.

Refund is available only if your item has not already been shipped. We allow 2 hours of error time after order is placed, so make sure to notify us as soon as possible, otherwise your order will already undergo processing, labelling and headed for shipment. In this instance, refund is not available. You can always return the item when this happens, and we will issue you a full refund (shipping not included) once the item has arrived back (both shippings are paid by the customer ).

HOW CAN I APPLY FOR RETURN IF MY ITEM TURNS OUT DAMAGED OR DOES NOT REACH THE DESTINATION WITHIN 6 WEEKS? 

All questions, disputes and concerns about your order should be directed to info@pawchshop.com. Please note that if you issue a dispute on PayPal about your order, it can not be handled by us before PayPal reviews it, which makes the process drag out for longer than a week. If you wish for concerns to be handled quickly, always contact us first and we will find a suitable solution for your needs within 24 hours.